Terms & Conditions

General terms & conditions

Product images are for illustrative purposes only and may differ from the actual product.

FTS Aquatics Ltd gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from FTS Aquatics Ltd in this respect may be given but cannot be relied upon by the customer or guaranteed by FTS Aquatics Ltd unless FTS Aquatics Ltd has access to the working system and the ability to carry out a full inspection of any equipment.

Returns policy

FTS Aquatics have a good a fair returns policy to give you extra peace of mind when ordering. If you wish to cancel your order within 30 days of receipt of your products please contact us at orders@fts-aquatics.co.uk., Products are to be returned in perfect condition to FTS Aquatics Ltd – Unit C Prospect commercial Park, Prospect Road, New Alresford, SO24 9QF. The products being returned must be securely packed to avoid damage to the product or the retail packaging. We recommend returning the products by recorded delivery using Parcel Force. If the reason for the return is due to a product being faulty or reported *damaged on delivery (*within 24 hours of receipt) a drop off point will be allocated for you and a courier label emailed to you, you can then drop the product off at the nominated nearest place free of charge.

FTS Aquatics Ltd does not accept responsibility for goods returned by a customer but that have not been received by FTS Aquatics, unless proof of delivery by carrier is supplied.

FTS Aquatics will replace or if not possible then refund (FTS discretion) any faulty items in line with the products manufacturers guarantee. Residents outside the UK will need to cover postage costs themselves. All products still in guarantee will be tested upon return. If the seller accepts the return of goods/cancellation of order (other than on the grounds of defect) the seller reserves the right to make a handling, cancellation and restocking charge of 10%.

For presumed faulty goods, if after testing your product is found to be non-faulty, a charge of £20 will be payable to cover collection and redelivery before your goods can be returned

Products that are especially made/ordered, perishables i.e. magazines, pond liners, plants, stainless steel products, videos, books etc. cannot be returned for refund unless faulty/damaged.

We process returns as quickly as possible. Returns are typically handled within 7 days, but it may take longer if testing is required to confirm the presence of a fault. Please make sure at the point of contact regarding a return, you complete the emailed FTS return

Goods are not allowed to be tried/tested

This refund policy does not affect your statutory rights.

Free gifts & offers

Free gifts are not eligible for exchange or refund. If you later return your order for refund then you must also return the free gift item or otherwise agree to purchase it at the current selling price. In the event of the free gift being out of stock or unavailable FTS Aquatics Ltd will Substitute or the free gift will follow once available, All Free Gifts will be posted to the address you supplied to us when placing your order

Advertised Price

The total price payable for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order. Until dispatch of goods by the seller of goods to the buyer or the buyer's acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Complaints procedure

If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.

Contact us with your complaint at enquiries@fts-aquatics.co.uk or telephone us on 0844 800 1860 or even write to FTS Aquatics LTD, Unit C prospect commercial Park, Prospect Road, New Alresford, SO24 9QF FTS. Aquatics reserve the right to alter/amend any price/product description as displayed on the website at any time.