We now offer delivery of products from our website to international destinations. In some but not all instances, the recipient will need to sign for an international delivery; this depends on the local carrier and value of the order. We'd advise you assume that someone needs to be in to receive the parcel.
Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.
If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we’re unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
Where you've requested delivery to a EU address, the price paid for the product and the delivery service will usually include UK VAT, which will be shown on your invoice. If you have requested delivery to an address outside of the EU you will not be charged for VAT on either the product or carriage.
Changing, Cancelling Or Returning an Order
If you need to change details of your delivery address, add or remove items from your order or cancel it completely, please contact our Customer Services team for advice on +44 1962 738509 9am and 5pm (UK time), via our online chat or email us. Please be ready to quote your order number and order date.
To return items, please contact us or fill out the returns form online. Package the goods securely and send the parcel back to the address shown on your order confirmation. If the item is simply unwanted, you will need to pay for postage.
If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We will refund any postal charges you incur to return such items.
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.